Shipping & Returns
Table of Contents
Shipping
All items are usually shipped within 3-5 business days from Austria, Europe via the Austrian Post. The shipping cost is depending on the weight of your order as well as the type of shipping you choose. You can see the shipping cost during checkout.
Please be advised that there could be customs fees due depending on the type of item or the order amount. I try to send the items as cost-efficient as possible, but I will obey all legal requirements and regulations.
Digital items can be downloaded immediately after payment clears.
Shipping time
Depending on where you order the items to be sent to, it can take up to 3-5 weeks for your order to arrive.
We are currently experiencing massive shipping delays due to the still ongoing pandemic. It is possible that your order needs more time than usual!
Tracking
I offer a tracked shipping option at checkout which I strongly advise to choose. If you order without tracking you acknowledge that you are accepting the risk that your order may be lost on the way. I have no possibility to track any order without tracking.
Orders without tracking will not be refunded if it is lost.
Returns
Digital / Downloadable Products
Digital / downloadable items cannot be returned due to the nature of the product. However, sometimes mistakes happen. If you have any issue with your order, please contact us immediately via email or the contact form on this website.
Physical products
If you want to return a physical product you can do so if it is in sellable condition. You can not return items which you have altered in any way. This includes but is not limited to
- cutting sticker sheets in smaller pieces
- laminating items
- writing on items
- missing stickers
- smudges on the item
- creased items
If you want to return an item you have to pay for the postage fee. Please contact us via email or the contact form so we can send you the most convenient return address for you.
Refunds will be issued once the item has arrived at our office and the sellable condition is confirmed by our staff.